Effective Date: 01 April 2025
This notice outlines how we collect, use, store, and protect your data, as well as your rights regarding your personal information. By using our website, you consent to the terms of this notice.
1. Data Collection
We collect personal information that you voluntarily provide to us when using our website or services.
This may include:
- Personal Identification Information: Name, email address, phone number, postal address.
- Technical Data: IP address, browser type, operating system, pages visited, and other technical information collected through cookies and similar technologies.
- Usage Data: Information about how you interact with our website, including the pages you visit and the actions you take.
2. Data Usage
We use the collected data for the following purposes:
- To provide and maintain our services.
- To improve, personalise, and expand our website and services.
- To communicate with you, including responding to inquiries, sending updates, and providing customer support.
- To analyse usage patterns and trends to enhance user experience.
- To comply with legal obligations and enforce our terms and conditions.
3. Access to Your Data
Your personal data is accessed only by authorised personnel within Gordon Levy Limited who require it to perform their duties. We ensure that all employees are trained in data protection and confidentiality.
4. Third-Party Access to Data
We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These third parties may include:
- Consultants, sub-contractors and partner organisations: To provide services to you on our behalf.
- Payment Processors: For processing payments securely.
- Analytics Providers: For tracking website usage and performance.
- Marketing Partners: For targeted advertising and promotional activities.
We do not sell, trade, or otherwise transfer your personal information to outside parties.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this notice, unless a longer retention period is required or permitted by law. Once the retention period expires, your data will be securely deleted or anonymised.
6. Data Security
We implement a variety of security measures to maintain the safety of your personal information, including:
- Access Controls: Limited access to personal data based on job responsibilities.
- Regular Audits: Periodic reviews of our data protection practices.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Client Rights
You have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete data.
- Right to Erasure: You can request that we delete your personal data, subject to certain exceptions.
- Right to Restrict Processing: You can request that we limit the processing of your data under specific circumstances.
- Right to Data Portability: You can request that we transfer your data to another organisation or directly to you in a structured, commonly used format.
- Right to Object: You can object to the processing of your personal data for direct marketing or other purposes.
To exercise these rights, please contact us using the details provided below.
8. Contact Information
If you have any questions or concerns about this notice or our data practices, please contact us at:
- Email: privacy@gordonlevy.co.uk
- Phone: 0161 713 2594
- Address: Suite 5, 4th Floor 3 Universal Square, Devonshire Street North, Manchester, M12 6JH
9. Complaints
While we seek to resolve any complaints you may have about your data rights, if you believe that your data has been mishandled or your rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
ICO Contact Information:
- Website: https://ico.org.uk/
- Phone: 0303 123 1113
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
10. Use of Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your device through your web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information.
Types of Cookies We May Use:
- Essential Cookies: Necessary for the operation of our website.
- Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website.
- Functionality Cookies: Used to recognise you when you return to our website and remember your preferences.
- Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.
Managing Cookies:
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
11. Changes to this Notice
We reserve the right to update or make changes to this notice at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this notice periodically for any updates.